Application Support Analyst | Auckland
|Position Type:||Permanent Full Time|
|Attachments:||No File Attached|
|Application Close Date:||02-Feb-2019|
Application Support Analyst
Based at our Auckland Head Office on Airpark Drive!
Bendon is a leading global intimate apparel company. We have a global footprint with a strong presence in Australia and New Zealand, and our iconic brands includes Heidi Klum Intimates, Pleasure State, Lovable, Bendon and Fayreform known for craftsmanship, fit and design.
Bendon is seeking an Application Support Analyst who will assist with all aspects of the support & delivery of Retail systems and processes which are currently in place, as well as working on new initiatives as directed by the General Manager of IT.
Your role and duties will include:
The Application Support Analyst is the first level of operational support for the Retail community and is primarily focused on trouble shooting application and process issues and maintaining the data integrity of the Bendon Retail Systems.
- Ensuring all sales data is complete, reconciled and up to date.
- Data-related issues are minimised. Those which cannot be resolved by the Store Managers / Super users or that are the result of systems bug are managed / resolved.
- Management and monitoring of retail systems exception reporting to ensure data integrity.
- New store set up and support for business processes during store development and opening.
- Daily Broom Task Monitoring
- Manning the Bendon IT Helpdesk
- Ideally you have worked in a customer facing / service role.
- Experience and clear understanding of processes in a retail store and back office environment.
- Experience and exposure to Point of Sale systems with preference for RMS/SMS from Retail Directions
- Have previous exposure to Microsoft Office 2016 including Microsoft Excel 2016
If you are adaptable, driven and have strong time management, then this is the opportunity for you. If you would like the chance to make a valued contribution to a growing business with globally recognised brands, then we would love to hear from you. Apply on-line now.